If the customer is a consumer or a physical person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Azienda Agricola Torre Cocciani, has the right to withdraw from the purchase contract.
To exercise this right, the customer must send a communication to the Torre Cocciani Agricultural Company, within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to: Torre Cocciani Agricultural Company of Miracco Atanasio Franco C.da Arlino, 17/A - 87048 Santa Sofia d'Epiro (CS), or by telegram or fax always sent within the aforementioned term of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent within the following 48 hours. Once the aforementioned withdrawal notice has been received, the Customer Service will promptly inform the Customer of the instructions on how to return the goods to be received by Azienda Agricola Torre Cocciani within 10 days from the authorization.
The right of withdrawal is however subject to the following conditions:
a) the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;
b) the purchased good must be intact and returned in its original packaging, complete in all its parts;
c) the shipping costs related to the return of the asset are charged to the customer;
d) the shipment, until the certificate of receipt in the warehouse of the seller company, is under the full responsibility of the Customer;
e) in case of damage to the goods during transport, Azienda Agricola Torre Cocciani will inform the Customer of the event (within 5 working days from receipt of the goods in their warehouses), to allow him to promptly report to the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal;
f) Azienda Agricola Torre Cocciani is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
g) upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the packaging and / or the original packaging are damaged, Azienda Agricola Torre Cocciani will deduct from the refund due a percentage, in any case not higher than 10% of the same, as a contribution to the restoration costs.
Without prejudice to any restoration costs for damages established to the original packaging, Azienda Agricola Torre Cocciani will reimburse the customer the amount already paid in the shortest possible time and in any case within 30 days from the request for withdrawal, by canceling the amount charged on the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the reimbursement (IBAN or ABI - CAB - Current Account of the invoice).
The right of withdrawal is totally lost, due to the lack of integrity of the goods (packaging and / or its contents), in the cases in which Torre Cocciani Agricultural Company ascertains:
a) the lack of the external packaging and / or the original internal packaging;
b) the absence of integral elements of the product;
c) damage to the product for reasons other than transport.
4.5. In case of forfeiture of the right of withdrawal, Azienda Agricola Torre Cocciani will return the purchased good to the sender, charging him the shipping costs.